Send money {receiveCountry.name.to} {sendCountry.name.from}

We are licensed in every country we operate in as a money transmitter business. Plus, because we send the money and deliver within minutes, your funds aren't stored in our bank accounts, but moved quickly to your recipient.

When prompted for your password, just take a guess, and if it's incorrect you'll see a button to reset your password via mobile or email.

Every sender has maximum limits on how much they can send per day and per month. These are called sending limits. You can view your daily and monthly sending limits, as well as your usage, by going to the Menu and tapping on My Limits.

This often just means you don't have good enough internet service to save your card, or the app needs to be upgraded to the latest version from the App Store/Play Store.

This depends on your bank's relationship with our debit card processor - some refunds can be processed immediately but others can take up to 10 business days.

If you turn on SMS login from the Settings/Me page, you will be texted an SMS verification code to your mobile anytime you log into Sendwave. This two-factor authentication provides an extra layer of security for your Sendwave account.

If the funds have not yet been delivered to your recipient's mobile wallet, you can call us to get a refund for the transfer. Once the status of the transaction changes to 'Funds Delivered,' the funds have been delivered and no refund is possible.

Yes.

Yes, your recipients will be able to pick up and transactions that were sent before this change

Unfortunately, all USD currency remittances are no longer permitted by the Nigeria Central Bank.

Unfortunately, all USD currency remittances are no longer permitted by the Nigeria Central Bank, including to domiciliary accounts.

Go to ‘Payment info' and tap '+’ in the top right corner to add a new card. Tap the three-dot menu and 'set as default payment method' - now you're set!

We will send you an email and update the transaction state to 'Funds Delivered' on the Transactions screen as soon as the funds arrive to your recipient's mobile. If a transaction requires review for regulatory reasons, we will contact you immediately.

Sendwave lets you make rapid and affordable money transfers from select countries in North America and Europe to a selection of countries in Africa, Asia, Latin America, and the Caribbean. With the Sendwave app, you can quickly send funds from debit cards, and prepaid cards to mobile wallets, bank accounts, and cash pick-up locations.

If you are a sender in the US, UK or EU, you do not need to take any action to raise your sending limits. Your sending limits will be automatically raised as soon as you are eligible. If you need to raise your limits you can also contact us via in-app chat.

Sendwave allows you to make quick, affordable money transfers from countries in North America and Europe (USA, UK, Canada, France, Italy, Spain, Germany, Portugal, Belgium, and Ireland) to countries in: Africa: Ghana, Kenya, Liberia, Nigeria, Senegal, Tanzania, Cameroon, Congo-Brazzaville, Morocco, Democratic Republic of the Congo, Ivory Coast, Gambia, and Uganda. Asia: Bangladesh, Thailand, Vietnam, Pakistan, and Sri Lanka) and America: Brazil, El Salvador, Guatemala, Haiti, Nicaragua, and Peru. Using the Sendwave app, you can quickly send funds from Visa or MasterCard debit cards, as well as PostePay cards in Italy and Correos cards in Spain.

No. We only accept debit cards because they charge us lower fees, which allows us to pass those savings onto you! (We do accept Italian Postepay and Spanish Correos prepaid debit cards).

You should get an email from us with a link to click to be sure we have the right contact info. If not, please check in the 'Personal Info' section of the app to make sure your email address is correct and update it if not to get our email. If you still don't see it, please check in Spam or search for 'Sendwave' in your email.

Sendwave takes the security of your personal data extremely seriously. We encode all data as soon as it is entered in the app by using an encrypted 256-bit connection.