Wallet Terms and Conditions
Exhibit A. Wallet Short Form Disclosures
Monthly Fee | $0 |
Per Purchase | $0 |
ATM Withdrawal | N/A |
Cash Reload | N/A |
ATM Balance Inquiry (in-network or out-of-network) | N/A |
Customer Service (automated live agent) | $0 |
Inactivity (after 12 months with no transactions) | $0 |
We do not charge any other types of fees |
No overdraft/credit feature.
Your funds are not FDIC or NCUA insured.
For general information about prepaid accounts, visit cfpb.gov/prepaid.
Find details and conditions for all fees and services in Wallet Long Form Disclosures, below.
Exhibit B. Wallet Long Form Disclosures
List of all fees for Wallet
Opening a Wallet and holding a balance
All fees | Amount | Details |
|---|---|---|
Account Setup | $0 | No fee to set up a Wallet account. |
Monthly fee | $0 | No monthly or other fee to hold a balance in a Wallet. |
Add money to your balance in a Wallet
All fees | Amount | Details |
|---|---|---|
Transfer from your third-party funding account | $0 | No fee to transfer funds from your registered credit card, debit card, or ACH-enabled checking or savings account to your Wallet balance. The issuer of your registered credit card or the financial institution maintaining your registered ACH-enabled checking or savings account may charge a fee for this transfer. |
Receive money through Zepz peer-to-peer payment | $0 | N/A |
Receive money from Zepz | $0 | No fee to receive funds from a Zepz entity, such as a credit issued to you in accordance with an error resolution or otherwise. |
Other transfers | $0 | N/A |
Transferring money from your balance in Wallet
All fees | Amount | Details |
|---|---|---|
Transfer to your third-party funding account | $0 | N/A |
Send money through Zepz peer-to-peer payment | $0 | N/A |
Online purchases | $0 | N/A |
Other withdrawals | $0 | N/A |
Get cash
All fees | Amount | Details |
|---|---|---|
ATM withdrawal (in network) | N/A | A Wallet balance cannot be withdrawn at ATMs. |
ATM withdrawal (out-of-network) | N/A | A Wallet balance cannot be withdrawn at ATMs. |
Information
All fees | Amount | Details |
|---|---|---|
Customer Care (chat) | $0 | No fee for customer care via chat, including for balance inquiries. |
Customer Care (live agent) | $0 | No fee for live agent customer care, including for balance inquiries. |
Account statements | $0 | No fee to access your account statements. |
Other
All fees | Amount | Details |
|---|---|---|
Inactivity | $0 | There is no fee if you have not completed a Wallet transaction for 12 months. There is no dormancy fee or charge. |
Your funds are not FDIC or NCUA insured. Accordingly, should WorldRemit go bankrupt or otherwise become insolvent, you are not protected by FDIC or NCUA deposit insurance, and could lose some or all of your balance in your Wallet.
No overdraft/credit feature.
Contact Sendwave by calling 714-455-2320, by mail at wallet@sendwave.com, or visit https://www.sendwave.com/en/terms-and-conditions
For general information about prepaid accounts, visit cfpb.gov/prepaid.
If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-411-2372 or visit cfpb.gov/complaint.