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Frequently Asked Questions - Philippines
How do I know my funds are safe?
We are licensed in every country we operate in as a money transmitter business. Plus, because we send the money and deliver within minutes, your funds aren't stored in our bank accounts, but moved quickly to your recipient.
How do I add a new recipient?
Click in the 'To' field, begin typing and scroll down to 'New Recipient.' Then enter your recipient's full legal name and their phone number and click 'Save.'
How do I reset my password?
When prompted for your password, just take a guess, and if it's incorrect you'll see a button to reset your password via mobile or email.
What are sending limits?
Every sender has maximum limits on how much they can send per day and per month. These are called sending limits. You can view your daily and monthly sending limits, as well as your usage, by going to the Menu and tapping on My Limits.
What does 'Card Error' mean?
This often just means you don't have good enough internet service to save your card, or the app needs to be upgraded to the latest version from the App Store/Play Store.
How long does my refund take?
This depends on your bank's relationship with our debit card processor - some refunds can be processed immediately but others can take up to 10 business days.
How does SMS Login work?
If you turn on SMS login from the Settings/Me page, you will be texted an SMS verification code to your mobile anytime you log into Sendwave. This two-factor authentication provides an extra layer of security for your Sendwave account.
Where can I send to the Philippines from?
You can send money to the Philippines from the US, UK, Canada, and parts of Europe.
How will my recipient know my funds have been delivered?
Recipients will receive a text message for GCash and cash pickup. They can check their account directly for bank transactions.
What are Sendwave’s transaction limits when sending to the Philippines?
Customers can initially send a maximum of $999/£999 per day and $2,999/£2,500 per month. You can request to raise limits to $2,999/£2,500/€2,500 per day and $12,000/£10,000/€10,000 per month by sending us a government ID photo. You can do this through the app by pressing 'Raise Limits' on the settings page.
What are the different transaction limits per payout method?
Bank Account - The maximum amount that can be sent is PHP 50,000. We cannot process transactions smaller than PHP 200.
Cash Pick Up - Recipients can collect cash pick-ups from any branch of our partners bellow:
Metrobank, max transaction limit PHP 500,000
PSBank, max transaction limit PHP 250,000
LBC Express, max transaction limit PHP 100,000
RD Pawnshop, max transaction limit PHP 300,000
Robinsons Supermarket, max transaction limit PHP 100,000
M Lhuillier Pawnshop, max transaction limit PHP 250,000
Palawan Pawnshop, max transaction limit PHP 150,000
Villarica Pawnshop, max transaction limit PHP 300,000
Cebuana Lhuillier Pawnshop, max transaction limit PHP 50,000
Pera Hub, max transaction limit PHP 50,000
What does my recipient need to collect a cash pickup transaction?
Your recipients need proof of ID and their transaction reference number
Proof of ID can be one of the following: Passport, Driver's license, professional regulatory certificate license
Or two of the following: NBI Clearance, Barangay Clearance, Police Clearance
How do I use a new card?
Go to ‘Payment info' and tap '+’ in the top right corner to add a new card. Tap the three-dot menu and 'set as default payment method' - now you're set!
How do I know funds are delivered?
We will send you an email and update the transaction state to 'Funds Delivered' on the Transactions screen as soon as the funds arrive to your recipient's mobile. If a transaction requires review for regulatory reasons, we will contact you immediately.
How does Sendwave work?
Sendwave lets you make rapid and affordable money transfers from select countries in North America and Europe to a selection of countries in Africa, Asia, Latin America, and the Caribbean. With the Sendwave app, you can quickly send funds from debit cards, and prepaid cards to mobile wallets, bank accounts, and cash pick-up locations.
What options do I have for sending?
With Sendwave, you can send to recipients via PIX. To transfer, just enter the recipient’s full name, CPF, and PIX key.
How can I raise my sending limits?
If you are a sender in the US, UK or EU, you do not need to take any action to raise your sending limits. Your sending limits will be automatically raised as soon as you are eligible. If you need to raise your limits you can also contact us via in-app chat.
What happens if I send to the wrong recipient by mistake?
Please check your recipient details before sending. There is no automatic way to recall funds if it goes to the wrong account. Contact us immediately through our in-app chat.
Where can I send money from/to?
Sendwave allows you to make quick, affordable money transfers from countries in North America and Europe (USA, UK, Canada, France, Italy, Spain, Germany, Portugal, Belgium, and Ireland) to countries in:
Africa: Ghana, Kenya, Liberia, Nigeria, Senegal, Tanzania, Cameroon, Congo-Brazzaville, Morocco, Democratic Republic of the Congo, Ivory Coast, Gambia, and Uganda.
Asia: Bangladesh, Thailand, Vietnam, Pakistan, and Sri Lanka)
and America: Brazil, El Salvador, Guatemala, Haiti, Nicaragua, and Peru.
Using the Sendwave app, you can quickly send funds from Visa or MasterCard debit cards, as well as PostePay cards in Italy and Correos cards in Spain.
Can I use a credit card or PayPal?
No. We only accept debit cards because they charge us lower fees, which allows us to pass those savings onto you! (We do accept Italian Postepay and Spanish Correos prepaid debit cards).
How do I verify my email?
You should get an email from us with a link to click to be sure we have the right contact info. If not, please check in the 'Personal Info' section of the app to make sure your email address is correct and update it if not to get our email. If you still don't see it, please check in Spam or search for 'Sendwave' in your email.
What are your fees and rates?
Sendwave charges low fees, which can save people considerable money when sending to family and friends abroad. We only make a small percentage on the exchange rate that you see on the main page of the app.
How secure is Sendwave?
Sendwave takes the security of your personal data extremely seriously. We encode all data as soon as it is entered in the app by using an encrypted 256-bit connection.
How long will it take to deliver my funds?
Sendwave transfers to Brazil typically take approximately 20 minutes.
Call Support
Call our international helplines for support. Opening hours all in coordinated universal time (UTC)
10:00 - 00:00 Monday to Friday
Closed Saturday
Closed Sunday
US Office
2093 Philadelphia Pike #1016, Claymont, DE 19703, USA
WorldRemit Corp. DBA Sendwave is licensed as a Money Transmitter by the New York State Department of Financial Services and in Puerto Rico (TM-055), a Foreign Transmittal Agency in Massachusetts, and a Currency Transmitter in Rhode Island. NMLS No. 1179663
Canada Office
2 Bloor St W, Suite 700, Toronto, ON, M4W 3E2, Canada
WorldRemit Inc. holds license # 0012181 with Revenue Quebec. FINTRAC (Financial Transactions and Reports Analysis Centre of Canada)
Registration Number M11556765
UK Office
51 Eastcheap, London, EC3M 1DT, United Kingdom.
Company registration number: 07110878
WorldRemit Ltd is Authorised and Regulated by the Financial Conduct Authority (FCA) under the Payment Service Regulations 2017 and Electronic Money Regulations 2011.
Registration number: 900891
EU Office
Rue du Commerce 31 1000 Brussels, Belgium
Company number: 733.531.321
Sendwave SA is authorised by the National Bank of Belgium to operate as a payment institution within the European Union.
24/7 Help
If you find yourself needing assistance with our app, the Sendwave team is always on hand at any time by in-app chat or email for up-to-date support. For call support hours, please click the “Contact Us” button.
Contact Us