Por qué confiar en Sendwave

Trust & Regulations

Sendwave and our affiliates are regulated in each of the countries where we offer money transfer services.

In the U.S., we are registered as a Money Services Business with FinCEN and have state licences.

We are authorised as a payment institution in the UK by the FCA, in Canada by FINTRAC, and in the EU by the NBB with EU license passporting. We are compliant with GDPR and ensure the security of our users’ data.

As a regulated money transfer business, we also undergo frequent audits by regulators and independent reviewers. The Sendwave mobile app is PCI DSS certified.

Zepz Modern Slavery and Human Trafficking Statement

Here you’ll find our Modern Slavery Statement for 2025. It sets out our approach to dealing with the potential risk of slavery and human trafficking at Zepz, as well as within our supply chains. This statement is governed by the laws of England and Wales and is written in English due to this. 

Introduction 

This Modern Slavery and Human Trafficking Statement is made pursuant to section 54(1) of the UK Modern Slavery Act 2015 and constitutes our statement for the financial year ending 31 December 2024.^[1] It sets out our approach for dealing with the potential risk of slavery and human trafficking in our business or within our supply chains. 

Our Business 

Zepz is a leading international digital money transfer business known by our brand names WorldRemit and Sendwave. Our global headquarters are in London, England and we have regional offices in Australia, Belgium, Canada, Japan, Malaysia, the Philippines, Poland, South Africa, and the United States. We enable our users, who are located in 50 countries, to send money to recipients in over 90 countries. 

Our Values and Policies 

We are committed to acting ethically, working to the highest professional standards and complying with all applicable laws and regulations. We take a zero-tolerance approach to slavery and human trafficking and any other illegal or unethical conduct. This commitment is supported by our corporate policies, including our Whistleblowing Policy, which encourages employees and workers at all levels to report suspected illegal or unethical conduct and provides guidance as to how to raise such concerns, and our Anti-bribery and Corruption Policy which sets out our responsibilities, and of those working for us, in observing and upholding our position on bribery and corruption. 

In addition, all our employees and workers are expected to behave in accordance with our Code of Conduct. This requires them to establish and maintain ethical standards and raise any suspicions of unlawful or unethical conduct in accordance with our Whistleblowing Policy. 

Our Supply Chain 

We are committed to ensuring that slavery or human trafficking do not take place in any part of our business or within our supply chains. We will not knowingly support or do business with any organisation that is involved in such practices and we would seek to terminate immediately any relationship where evidence of the same occurred.

Our suppliers span the globe and include key institutions in the financial, telecommunications and remittance sectors and they are screened by us to ensure that they are a suitable organisation with which to do business. Each of our payment partners is subject to an extensive due diligence process to ensure compliance with appropriate regulatory guidelines, including anti-money laundering and counter-terrorist financing, and we run adverse media screening, which includes any involvement in human trafficking and slavery. 

Future steps 

We will monitor the effectiveness of the measures that we are taking to ensure that there is no slavery or human trafficking in our business or our supply chain, including building upon and improving the policies that we have put in place. 

This statement was approved by the board of directors on 20 March 2025 and signed by Mark Lenhard, 28 March 2025, Director, on behalf of the board, and it is reviewed annually.

^{[1]During the year under review, we conducted our business through our parent company, WorldRemit Group Limited, a company incorporated under the laws of England and Wales, and its subsidiaries (together “Zepz”). The entities required to publish a statement under the Modern Slavery Act 2015 and, therefore, governed by this group statement are: WorldRemit Group Limited, WorldRemit Ltd., WorldRemit Service Company Limited and Zepz Technology Services Limited, each incorporated under the laws of England and Wales.}

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